Terms of service

Terms of Service

Last updated: October 22, 2026

Welcome to StarTrade Direct Official. These Terms of Service ("Terms") apply to your use of startradedirect.com (the "Site") and any purchase you make from us. The Site is operated by StarTrade Direct LLC ("StarTrade," "we," "us," or "our"), based in Michigan, USA. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.

1. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order and agree to these Terms.

2. Our Products
- Third-party products: Our controllers, shells, buttons, and parts are third-party products designed to be compatible with popular consoles. They are not made, sponsored, or endorsed by Nintendo, Sony, or any console manufacturer. Product names such as Nintendo Switch, Joy-Con, PlayStation, PS5, and DualSense are trademarks of their respective owners and are used only to describe compatibility.
- Accuracy: We work hard to describe and photograph our products accurately. Colors may look slightly different depending on your screen.
- Features: Third-party accessories may not support every feature of official products (for example, NFC/amiibo or IR camera functions), and future console system updates may affect compatibility. Supported features are listed on each product page.

3. Prices and Availability
All prices are in U.S. dollars. Prices and availability can change at any time. Many items are available in limited quantities. If a product is listed at an incorrect price or becomes unavailable after you order, we'll contact you and either let you confirm the correct price or cancel the order with a full refund.

4. Orders and Payment
Placing an order is an offer to buy. We may refuse or cancel an order for reasons including suspected fraud, pricing errors, or limited stock. If we cancel an order after you have been charged, we'll issue a full refund. Payments are processed securely through Shopify and its payment partners; we never see or store your full card number.

5. Shipping
Orders ship within 24 hours, Monday through Friday. Full details on rates, delivery times, and lost or damaged packages are in our Shipping Policy, which is part of these Terms.

6. Returns and Refunds
Our Refund Policy, which is part of these Terms, explains how returns work. In short: defective, damaged, or incorrect items are covered at no cost to you, and change-of-mind returns of unused, uninstalled items are accepted within 30 days (return shipping and a 15% restocking fee apply).

7. 30-Day Drift Guarantee
Joy-Con controllers sold by StarTrade are covered by our 30-Day Drift Guarantee. If a controller develops stick drift within 30 days of delivery, contact us and we'll replace it. The guarantee does not cover physical damage, water damage, drops, opened or modified controllers, or misuse.

8. Installation of Parts
Some products (such as shells and buttons) require opening your controller to install. Opening or modifying a controller may void the manufacturer's warranty. Installation is done at your own risk, and we are not responsible for damage to your controller or console that happens during installation. Installed parts cannot be returned for change-of-mind reasons, but parts that are defective are still covered by our Refund Policy.

9. Using the Site
You agree not to misuse the Site, including by attempting to hack or disrupt it, placing fraudulent orders, scraping content, or using the Site for any unlawful purpose.

10. Reviews and Comments
If you submit a review, photo, or comment, you confirm it is honest and that you have the right to share it, and you give us permission to display it on the Site and in our marketing. We may remove content that is offensive, misleading, or off-topic.

11. Our Content
The text, photos, graphics, and logos on the Site belong to StarTrade or its licensors. Please don't copy or reuse them without our written permission.

12. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains what information we collect and how we use it.

13. Disclaimer
Except for the guarantees stated in these Terms, our Refund Policy, and our Shipping Policy, products and the Site are provided "as is" and "as available," to the fullest extent permitted by law. We don't guarantee the Site will always be available or error-free.

14. Limitation of Liability
To the fullest extent permitted by law, StarTrade's total liability for any claim related to a product or the Site is limited to the amount you paid for that product. We are not liable for indirect, incidental, or consequential damages. Some states don't allow certain limitations, so some of these may not apply to you.

15. Indemnification
You agree to hold StarTrade harmless from claims arising from your misuse of the Site or our products or your violation of these Terms.

16. Governing Law
These Terms are governed by the laws of the State of Michigan, USA. Any dispute will be handled in the state or federal courts located in Michigan, unless the law requires otherwise. Before filing any claim, please contact us first. Most problems can be solved with a quick message.

17. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. Orders are governed by the Terms in place when the order was placed.

18. Contact Us
StarTrade Direct LLC
Text: (947) 272-1836
Email: Startradedirect@gmail.com
A real person replies to every message within one business day.