Refund policy
Returns & Refund Policy
We want you to love your order. If something isn’t right, StarTrade is on your side.
30-Day Returns
You can return any item within 30 days of delivery.
Defective, damaged, or wrong items: we cover everything
If your item arrives damaged, defective, or not as described, or develops a defect within 30 days (including Joy-Con stick drift), we’ll make it right at no cost to you:
- Free prepaid return label
- Your choice of a replacement or a full refund, including original shipping
Changed your mind? No problem.
We accept returns of non-defective items within 30 days if the item is unused, uninstalled, and complete with all parts and accessories.
- Return shipping is paid by the buyer
- A 15% restocking fee is deducted from the refund
- Original shipping charges are non-refundable
Items we can’t accept for change-of-mind returns
- Parts that have been installed (such as buttons or shells), or that were damaged during installation
- Items returned missing parts or accessories
How to start a return
Text us at (947) 272-1836 or email Startradedirect@gmail.com with your order number and the reason for the return. For defects, a photo or short video helps us resolve it faster. We reply within one business day with return instructions. Please contact us before sending anything back.
Refunds
Once we receive and inspect your return, we’ll issue your refund within 3 business days to your original payment method. Your bank may take 5–10 business days to show it.